Acme Growth
42% faster handling time by automating repetitive review steps.
-42%
Handling time
-61%
SLA misses
+29%
Throughput
Problem
Ops analysts spent hours triaging and reviewing routine requests, creating bottlenecks and inconsistent outcomes.
Solution
Digita unified intake with structured prompts and automated review checks. Low-risk items advanced automatically; edge cases surfaced with full context.
Results
- Handling time dropped 42% across the first quarter.
- SLA misses reduced by 61% with clearer ownership and alerts.
- Throughput increased 29% without additional headcount.