Contoso Automation
Fewer manual steps and faster approvals across the back-office.
-35%
Manual steps
-48%
Approval latency
+12
Employee NPS
Problem
Disconnected intake and ad-hoc approvals caused rework, unclear ownership, and long wait times.
Solution
Digita standardized intake, routed requests to the right owners, and captured decisions for audit.
Results
- Manual steps down 35% with guided flows and automation.
- Approval latency down 48% via clear routing and reminders.
- Employee NPS up 12 points as processes became predictable.